Check compatibility
Before ordering, share your device model and region. Confirm the player, connection allowance and content included in your plan.
Install your player
Use your device's official app store to install the player recommended in your setup instructions. Some players may require a separate fee.
Connect your account
Enter the account or playlist details sent with your confirmed order. Keep these private. Refresh the player and select available content.
Need a smoother connection?
Restart your player and router, check your connection and try Ethernet where available. If the issue continues, note your device, player and the error message before contacting support.
Prepare a support enquiry ↗